GearUp sells digital products with instant access. This policy explains our approach to refunds and cancellations. Please read it before you buy.
In short: because your books are unlocked and delivered to your account immediately after payment, all sales are final and we do not offer refunds once access has been given. If something genuinely went wrong with your payment or access, we will always help. Details are below.
The moment your payment is confirmed, your account is created or updated and the books you purchased become available to read. There is nothing to ship and no waiting period, which is why we are not able to offer a "change of mind" refund after that point.
Digital content is delivered immediately. By completing your purchase and starting to access the content straight away, you expressly request immediate delivery and acknowledge that you therefore lose the statutory 14-day right of withdrawal for digital content, as allowed under EU consumer law. This is presented to you at checkout.
Because delivery is instant, a one-time book purchase cannot be cancelled after it is completed. If we introduce subscription products in the future, you will be able to cancel a subscription at any time to stop future renewals, and your access will continue until the end of the period you have already paid for.
Contact us at subramanian@gearup.study if any of the following happens, and we will fix it or issue a refund where appropriate:
We aim to respond within one to two business days, and refunds for genuine duplicate or erroneous charges are returned to your original payment method.
For any question about a payment or your access, email subramanian@gearup.study. Every message comes straight to the founder.